Privacy Policy

1. Who We Are

InfraConnect ("we", "us", "our") provides IT infrastructure, cloud, and managed services, and operates an online store for IT hardware and electronics, based in Cairo, Egypt, serving customers across Egypt, the UAE, and the wider Middle East region.

2. Information We Collect

We collect information you provide directly when you:

• Place an order or request a quote (name, email, phone, company, delivery/service location)
• Submit a contact form or service request
• Use our live chat (name, and email if you choose to provide it)
• Leave a product review (name, and email if provided — not shown publicly)

We also automatically collect basic visit data (pages viewed, general device type, referring site) to understand how our site is used. We do not use this to identify you personally.

3. How We Use Your Information

• To process and fulfill orders and quote requests
• To respond to messages, service requests, and chat conversations
• To send order confirmations and service-related notifications
• To improve our website and product offerings
• To detect and prevent fraud or abuse (e.g. spam review submissions)

We do not sell your personal information to third parties.

4. Cookies & Local Storage

We use your browser's local storage (not third-party tracking cookies) to remember your shopping cart contents, your language preference (Arabic/English), and your chat conversation, so these persist as you browse. This data stays in your browser and is not sold or shared with advertisers.

5. How We Share Information

We share information only as needed to operate our business: with email service providers to send you order/communication notifications, and with payment or logistics partners if and when you use those specific services. We do not share your data with advertisers or data brokers.

6. Data Retention

We retain order, message, and quote records for as long as needed for business, accounting, and legal purposes. You can request deletion of your personal data at any time by contacting us (see below), subject to any legal obligation we may have to retain certain records.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our services are intended for businesses and individuals capable of entering into commercial agreements. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For any privacy-related questions or requests, contact us at info@infraconnect24-7.com or via our Contact page.